Order support guide

Is there a restocking fee?

No restocking fee is charged for eligible returns.

Who operates this store?

Owala is operated by Luria. The business address is 3130 Oakmound Dr, Clarksburg, West Virginia, 26301, United States.

Who pays return shipping?

We provide prepaid return shipping for all approved returns.

Where should an approved return be sent?

Approved returns are directed to 3130 Oakmound Dr, Clarksburg, West Virginia, 26301, United States. Follow the return instructions before shipping an item.

When will my order arrive?

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.

How can I contact the store?

Email support@owalalivfe.shop or call 510-610-7448. Support availability is Weekdays 9 AM to 5 PM.

How can I track an order?

When tracking is available, the tracking details are sent to the email used at checkout after dispatch.